By outsourcing to our customer handling, you make a step forward towards the improvement of your business without making large investments in technology, manpower, and staff training.
Scalable 24/7 support – we can provide full coverage around the clock for your customers should you need it allowing you to give support across the globe
Multi-channel support – we support a variety of means to support customers: chat, social media, emails and calls
Save on costs – our services will always be able to be cheaper than trying to do this ‘in-house’ due to our scale
We offer a variety of services to customers:
Virtual receptionist
1. Clients Call - Your calls ring through to My Receptionist any time you forward them. We’ll provide you a forwarding number, you keep your already published number
2. We Answer - A warm, friendly receptionist greets your caller and gathers info based on your specific call handling instructions or appointment scheduling options
3. Happy Clients - We forward your calls, take messages and send you the info (email, text, CRM, etc.) or schedule the appointment, leaving your clients happy and business running smoothly
Frontline support
The way clients interact with businesses is always changing. And we don’t stop either. We keep up with the changes and offer frontline services that match customers’ demands.
Customer contact centre
Provide IVR and scripted interactions
Inbound calls
Customer upselling
Feedback calls
All customer interaction logged
Back office support
We offer back office solutions to enable you and your employees to keep focused on the core businesses. We don’t use standard solutions. We analyze your business and work up a solution that suits your company in the best way.
